FAQ's

 

GENERAL

Q: What is the Broken Binding?

We are an online, independent bookstore that specializes in Science Fiction & Fantasy

 

Q: Where is the Broken Binding based?

We are based in the UK!

 

WORKING WITH US

Q: I’m an independent/self-published author, how can I get my books listed on your website?

Please email info@thebrokenbinding.co.uk for any information and criteria.

 

Q: I’m a publisher and would like to get in touch, how might I reach you?

Please email drop us an email!

 

Q: Do you have a rep scheme?

Not at the moment, but it’s something we might consider in the future.

 

Q: I’m an artist/cover designer/editor/etc. and would be interested in working with you on future TBB Press projects, how might I reach you?

Please reach out to us via email.

SHIPPING

Q: Do all orders ship from the UK?

Yes. We currently don’t have any overseas distributors just as of yet.

 

Q: What courier service do you use for shipping?

We ship all orders via Royal Mail. International orders are handed over to local postal services.

 

Q: Do you ship internationally?

Yes! If you find that your country isn’t available to ship when checking out, please drop us an email at info@thebrokenbinding.co.uk as we can add it for you.

 

Q: How is shipping calculated?

Shipping for our regular stock is calculated based off of weight, whilst shipping is charged per title/set for our special editions. This is due to the fact that they are packed and prepped for us by a third party fulfillment centre.


Q: Is there a way to combine shipping on special editions?

Unfortunately at the moment there isn’t, but it is something we are looking into!

 

Q: Is there a way to combine the shipping of regular stock with special editions?

Unfortunately due to the stock being prepared and stored across different areas, we don’t currently offer an option for this.

 

Q: Will I get a shipping confirmation once my order has shipped?

Yes! You will receive an email letting you know your order has been dispatched.

 

RETURNS & REFUNDS

Q: How do I return my order?

Please get in touch with us at info@thebrokenbinding.co.uk and the customer service team will be happy to assist. If your order has not yet been dispatched then we should be able to get a refund processed for you before it leaves us. For returns, this differs on location and is something that our customer service team will be able to advise on further. 

 

Q: Help, my book arrived damaged. What can you do?

We have a Damaged Stock Policy, which you can find linked at the bottom, under the Other menu.

 

DELIVERY

Q: My tracking number hasn’t updated in a while, should I be worried?

Sometimes tracking can take a few days to show further updates, longer in some cases, such as if the parcel is making a long journey across many seas and oceans.

 

SPECIAL EDITIONS

Q: Can anyone purchase your special editions?

Yes! Our special editions are available to purchase from the Dragon’s Hoard and To The Stars sections.

 

Q: Do you take suggestions for special editions?

Of course! We often post polls, posts and such asking for favourite series, titles, underrated books, upcoming series… We are always listening!